Sales Customer Experience Specialist - Remote - Evening/Overnight

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

Pay rate of $15/Hour

Must be physically present in:  AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.







Your Responsibilities

As a Sales Customer Experience Specialist, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.

    Provide customer support to customers via telephone and/or Internet, e.g., instant message, email.
    Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment. For product or service-related issues, will move the customer to appropriate Product Support Specialist.
    Provides customer support by phone, email or instant message to business customers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.
    Processes a high volume of customer inquiries regarding offered products and services and resolves a targeted percentage of those inquiries.
    Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine how to resolve customer problems.
    When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.
    Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
    Updates customer information and ensures accurate entry of contact information.
    Meets standards of job, such as quality standards, adherence to schedule and average handle time.
    May provide guidance and/or mentoring to less experienced associates.
    Other related duties assigned as needed.


 

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

    Paid Training
    Competitive Wages
    Full Benefits (Medical, Dental, Vision, 401k and more)
    Paid Time Off
    Employee wellness and engagement programs

Teleperformance and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!

 

Additional Qualifications/Responsibilities
    Ability to work remotely in a virtual team environment
    Excellent customer service skills that build high levels of customer satisfaction
    Over 18 years of age
    Ability to type 25 wpm
    High School Graduate or GED
    Proficient in PC operation and navigation
    Demonstrates effective people skills and sensitivities when dealing with others
    Ability to work both independently and in a team environment
    Have excellent communications skills, both oral and written
    Ability to work in a constantly changing and fast paced environment
    Ability to stay composed and objective
    Organization and work prioritization skills

Work from Home Requirements:

    Internet Requirements:
        Minimum subscribed download rate equal or exceeds 15.0 Mbps
        Minimum subscribed upload rate equal or exceeds 5.0 Mbps
        ISP must have no packet loss and ping under 50ms
        Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
        Proof of internet speed required
    Clean and quiet workspace