Overnight Shift Prayer Associate

Shifts Available:

Full Time Sunday- Thursday 10pm- 6:30pm

Full Time Tuesday- Saturday 10pm- 6:30pm

Position Summary:  Prayer Associate in the Unity Prayer Ministry Contact Center, you will play a vital role in providing spiritual support and comfort through Unity's model of affirmative prayer to individuals seeking prayer. You will work within a dedicated team, responding to prayer requests through various communication channels, such as telephone calls, electronic requests, and online chat. This position requires a deep commitment to compassionate service, a solid spiritual foundation, and excellent communication skills.

Essential Job Functions:

1. Listen attentively to individuals' prayer requests and offer prayers of comfort, healing, and affirmation tailored to each person's specific needs based on the Unity Principles.
2. Able to be active and available to pray with callers at a minimum of 85% of scheduled ACD (Automatic call distribution) hours during a scheduled time.
3. Responsibly and proficiently manage incoming prayer requests via telephone, electronic channels, or online chat with strong technical aptitude. Use appropriate language and communication techniques to express Unity's spiritual teachings and principles effectively.
4. Respect the privacy and confidentiality of all individuals seeking prayer support. Handle personal information and prayer requests carefully and follow organizational guidelines to maintain confidentiality.
5. Work collaboratively with other Prayer Associates, Supervisors, and Leaders to ensure a seamless and supportive prayer experience for individuals. Share insights, experiences, and feedback with colleagues to enhance the quality of prayer services.
6. Accurately record essential details of each prayer request, including the individual's name, contact information, and specific requests by effectively using the designated database. Maintain organized records for follow-up and future reference.
7. Able to be empathetic and nonjudgmental when addressing sensitive and complex issues related to crisis situations.
8. On occasion, be able to handle sensitive subject matters with professionalism, empathy, and discretion. This may include caller circumstances involving topics such as domestic violence; trauma, abuse; suicide; death; personal health, sexual health; and other sensitive issues that may arise during communications with those individuals in crisis who reach out for prayer. Associate will be provided training on how to handle said situations should they arise.
9. Engage in ongoing personal and spiritual development by attending face-to-face and online training sessions, workshops, and spiritual retreats to deepen your understanding of Unity principles and enhance your ability to provide meaningful prayer support.
10. Support departmental and UWH-wide initiatives.
11. Demonstrate regular and reliable attendance, adhering to assigned schedule and utilizing electronic time management system. As a department defined as "essential personnel", UPM may be required to work the scheduled shift during instances when other departments are not operating (such as inclement weather).
12. Adhere to all company and departmental policies and procedures per the guidebook, including all safety requirements, and reporting policies when prayer requests are outside of the services offered.

Non-Essential Job Functions:

1. Participate in team meetings and celebrations.

Education:  High school diploma or GED equivalent. 20 hours Unity coursework preferred.

Experience: 

• Participation or alignment with Unity principles and understanding of New Thought teachings. A personal spiritual practice and an ability to effectively incorporate spiritual principles into daily life.
• Ability to work in a fast-paced, dynamic environment with a diverse range of individuals and prayer requests.
• Display resilience and calm in managing emotionally challenging situations and maintain a positive attitude.
• Ability to articulate spiritual concepts in a clear and accessible manner.
• Excellent communication and interpersonal skills, with the ability to effectively interact with those in crisis, as well as with individuals at all levels of the organization.
• Proficiency in handling sensitive conversations and maintaining a calm and reassuring demeanor.
• Two years inbound contact center experience preferred or working in a structured environment.  
• Excellent technical aptitude.
• Fluent Bilingual (Spanish/English) skills when indicated in job posting, preferred.

Additional Requirements:

• Successfully complete all prerequisite initial training classes and demonstrate the ability to meet prayer ministry expectations, in order to graduate from the training.
• An active data plan with a reputable mobile service provider or a landline, ensuring reliable and secure access to the company's data center for login authentication.

Professional Skills: 

• Demonstrated ability to show genuine empathy, compassion, and understanding to individuals seeking prayer support.
• Possess excellent active listening skills to establish rapport and build trust.
• High integrity and commitment to maintaining confidentiality and respecting the privacy of individuals seeking prayer support.
• Ability to work in a fast-paced, dynamic environment with a diverse range of individuals and prayer requests.
• Display resilience in managing emotionally challenging situations and maintain  a professional attitude.

Computer Skills:  

• Proficient MS Office Suite: Word, Excel, Outlook, PowerPoint, and Teams.
• Proficient use of computer, device applications, and social media.

Testing: 

• Complete pre-employment skills and assessment test with acceptable results.
• Complete pre-employment Spanish for Bilingual positions only – English verbal and written translation skills test.
• Successfully complete technical assessments related to role and function.

Competencies: 

• Professionalism and Accountability:  Able to demonstrate steadfast commitment to the position and ministry, and accept responsibility for personal actions and decisions.
• Spiritual Development:  Able to show dedication to daily prayer practices consistent with Unity teachings and sustain progressive spiritual growth.

Physical/Mental Requirements:                     

                              N/A     Not Applicable Activity - Not applicable to this occupation

                              O       Occasionally Position requires this activity up to 0-27% of the time (02.5+ hrs/day)

                              F        Frequently Position requires this activity up to 27-61% of the time (02.5-5.5+hrs/day)

                              C       Constantly Position requires this activity up to 61-100% of the time (5.5+ hrs/day)

                              C        Inside Work                            

                              N/A    Outside Work

                              N/A    Excessive Noise                     

                              C        Sitting/Workstation

                              C        Use of Hands/Fingers             

                              N/A    Climb - Stairs/Ladders

                              N/A    Traveling

                              N/A    Exposure to Hazards              

                              C        Read/See

                              N/A    Exposure to Temperatures    

                              C        Talk/Communicate

                              O       Standing/Walking                   

                              N/A    Taste/Smell

                              N/A    Stoop/Kneel/Crouch/Crawl    

                              N/A    Operate Equipment/Company Vehicles

                              C        Operate Computers                           

Work Environment:      Contact Center Environment or home office (if work from home is authorized).