At Forward, we connect iGaming visionary companies with the industry’s brightest minds, delivering solutions that go beyond the ordinary. From marketing and R&D to technology, VIP customer experience, and data analytics, we handpick talent that empowers businesses to excel on a global stage. We don’t just fill positions—we build the partnerships that elevate careers and drive innovation forward.
We are looking for a Customer Support Specialist with Turkish fluency to support one of our international iGaming clients.
Important: This is a night shift-only position — please apply only if you're available and comfortable working during the night.
- Learn and absorb all information and procedures provided during onboarding;
- Assist customers via live chat, messengers, emails (and possibly hotline);
- Handle inquiries promptly and professionally, ensuring high customer satisfaction;
- Collaborate with internal teams to resolve customer issues;
- Maintain detailed records and use internal systems effectively;
- Work strictly during night hours.
- Fluent Turkish (spoken and written);
- Clear and professional written communication skills;
- Strong sense of responsibility, empathy, and emotional resilience;
- Good computer literacy and ability to navigate multiple tools;
- Personal laptop for the first 2 weeks of training.
- 28 calendar days of vacation;
- Coverage for learning and development;
- Team building programs;
- Mental health support;
- Language courses;
- Sport coverage;
- Home office setup assistance;
- Veterinary and dental services;
- Massage sessions and more.