IT Infrastructure Engineer
Key Responsibilities:
Health Check & Assessment:
Perform detailed health checks of IT infrastructure components, including servers, firewalls, network devices, storage systems, and cloud services.
Conduct system diagnostics to identify performance issues, security vulnerabilities, and risks.
Perform root cause analysis for recurring infrastructure problems and recommend corrective actions.
Monitoring & Reporting:
Utilize network performance monitoring tool to track infrastructure performance, uptime, and capacity utilization.
Generate health check reports for senior management, highlighting areas of concern, performance bottlenecks, and recommended improvements.
Performance Optimization:
Proactively identify areas for optimization in network performance, server utilization, storage, and application performance.
Suggest configurations and hardware/software upgrades for enhanced performance, stability, and cost-effectiveness.
Documentation:
Maintain detailed records of health check assessments, performance issues, and resolutions.
Document standard operating procedures (SOPs) and best practices for infrastructure maintenance and health checks.
Incident Response & Troubleshooting:
Respond to urgent infrastructure issues, conducting root cause analysis and providing immediate resolutions.
Participate in post-incident reviews and provide recommendations to prevent future issues.
Qualifications:
Education:
Bachelor’s Degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Certifications (Preferred):
ITIL Foundation, CompTIA Network+, Cisco CCNA, Microsoft Certified Solutions Associate (MCSA), Certified Information Systems Security Professional (CISSP).
Experience:
1-3 years of experience in IT infrastructure management, systems administration, or network engineering.
Hands-on experience with network infrastructure, servers (Windows/Linux), storage systems, virtualization (VMware, Hyper-V), and cloud environments (AWS, Azure, GCP).
Experience using IT monitoring and management tools (e.g., LogicMonitor/PRTG).
Technical Skills:
Strong knowledge of IT infrastructure components: servers, network devices, storage, databases, and cloud platforms.
Experience in security best practices, firewalls, VPNs, and network segmentation.